Medical Chatbots Use Cases, Examples and Case Studies of Generative Conversational AI in Medicine and Health

Chatbots in Healthcare 10 Use Cases + Development Guide

healthcare chatbot use cases

Chatbots will not replace doctors in medicine anytime soon, but they will likely become indispensable tools in patient care as AI continues to undergo major breakthroughs. Artificial intelligence is an umbrella term used to describe the application of machine learning algorithms, statistical analysis, and other cognitive technologies in medical settings. If you are interested in knowing how chatbots work, read our articles on What are Chatbot, How to make chatbot and natural language processing. Chatbots in healthcare are not bound by patient volumes and can attend to multiple patients simultaneously without compromising efficiency or interaction quality. Healthcare practices can equip their chatbots to take care of basic queries, collect patient information, and provide health-related information whenever needed. A couple of years back, no one could have even fathomed the extent to which chatbots could be leveraged.

Chatbots can help you provide 24/7 customer service for your shoppers hassle-free. Chatbots can use text, as well as images, videos, and GIFs for a more interactive customer experience and turn the onboarding into a conversation instead of a dry guide. So, you can save some time for your customer success manager and delight clients by introducing bots that help shoppers get to know your system straight from your website or app. Chatbots can also push the client down the sales funnel by offering personalized recommendations and suggesting similar products for upsell.

Data availability

Livi can provide patients with information specific to them, help them find their test results. She is an integral part of the patient journey at UCHealth, with a sharp focus on enabling a smooth and seamless patient experience. We identified 78 healthbot apps commercially available on the Google Play and Apple iOS stores.

healthcare chatbot use cases

Conversational AI consultations are based on a patient’s previously recorded medical history. After a person reports their symptoms, chatbots check them against a database of diseases for an appropriate course of action. Chatbots can take the collected data and keep your patients informed with relevant healthcare articles and other content. This way, bots can get more information healthcare chatbot use cases about why the condition changes or book a visit with their doctor to check the symptoms. Oftentimes, your website visitors are interested in purchasing your products or services but need some assistance to make that final step. You can use bots to answer potential customers’ questions, give promotional codes to them, and show off your “free shipping” offer.

Use Cases and Examples of Chatbots in Healthcare

HealthJoy’s virtual assistant, JOY, can initiate a prescription review by inquiring about a patient’s dosage, medications, and other relevant information. In the ever-changing world of technology, where innovation knows no limit, only a few things have evoked as much awe as the exponential growth of computing. The highly capable chips and accelerators of today have transformed the entire digital ecosystem, starting with artificial intelligence. Finance bots can effectively monitor and identify any warning signs of fraudulent activity, such as debit card fraud. And if an issue arises, the chatbot immediately alerts the bank as well as the customer.

  • The United States had the highest number of total downloads (~1.9 million downloads, 12 apps), followed by India (~1.4 million downloads, 13 apps) and the Philippines (~1.25 million downloads, 4 apps).
  • An interesting use case—mHero33,34—involves facilitating coordination between distributed frontline healthcare workers and health organizations or the Ministry of Health in areas of poor technology infrastructure (1 case).
  • Only ten apps (12%) stated that they were HIPAA compliant, and three (4%) were Child Online Privacy and Protection Act (COPPA)-compliant.
  • An example of such a chatbot is Florence, a personal medical system designed for people who undergo long-term medical care.
  • This can help service providers better manage patient recovery and healthcare outcomes, as well as reduce healthcare costs by preventing potentially costly medical errors.
  • In addition to collecting data and providing bookings, Health OnLine Medical Suggestions or HOLMES (Wipro, Inc) interacts with patients to support diagnosis, choose the proper treatment pathway, and provide prevention check-ups [44].

Newer therapeutic innovations have come with a heavy price tag, and out-of-pocket expenses have placed a significant strain on patients’ financial well-being [23]. With chatbots implemented in cancer care, consultations for minor health concerns may be avoided, which allows clinicians to spend more time with patients who need their attention the most. For example, the workflow can be streamlined by assisting physicians in administrative tasks, such as scheduling appointments, providing medical information, or locating clinics.

This would increase physicians’ confidence when identifying cancer types, as even highly trained individuals may not always agree on the diagnosis [52]. Studies have shown that the interpretation of medical images for the diagnosis of tumors performs equally well or better with AI compared with experts [53-56]. In addition, automated diagnosis may be useful when there are not enough specialists to review the images.

healthcare chatbot use cases

Even before settling the claim, the chatbot can send proactive information to policyholders about payment accounts, date and account updates. Herbie ai healthcare chatbot can query customers and identify related possibilities of ailments, which can then be used to direct them to the appropriate Health care experts. Herbie provides a complete list of the hospital’s physicians as well as their visit schedules. The insurance chatbot market is growing as a result of the rising demand for automated services and increasing adoption of AI and NLP technologies. To address the insurance needs, many clients prefer to use self-service options such as chatbots.

Mathematical discoveries from program search with large language models

Thus, chatbot platforms seek to automate some aspects of professional decision-making by systematising the traditional analytics of decision-making techniques (Snow 2019). In the long run, algorithmic solutions are expected to optimise the work tasks of medical doctors in terms of diagnostics and replace the routine tasks of nurses through online consultations and digital assistance. In addition, the development of algorithmic systems for health services requires a great deal of human resources, for instance, experts of data analytics whose work also needs to be publicly funded. A complete system also requires a ‘back-up system’ or practices that imply increased costs and the emergence of new problems.

How AI Can Boost Healthcare – Built In

How AI Can Boost Healthcare.

Posted: Thu, 03 Dec 2020 08:00:00 GMT [source]

The provision of behavior support is another promising area for chatbot use cases. Such use cases are more sophisticated and would require the use of sensor or geolocation data. Chatbots were also used for scheduling vaccine appointments (1 case).35 The chatbot searches for appointment availability across various locations and automates the appointment scheduling process. This enables more efficient utilization of available vaccines, reduces wait times in vaccine centers, and allows users to easily find available appointments. Additional use cases, more sophisticated chatbot designs, and opportunities for synergies in chatbot development should be explored.

Navigating the Landscape: The Current State of Conversational AI in Healthcare

Chatbots assist doctors by automating routine tasks, such as appointment scheduling and patient inquiries, freeing up their time for more complex medical cases. They also provide doctors with quick access to patient data and history, enabling more informed and efficient decision-making. Patients can interact with the chatbot to find the most convenient appointment times, thus reducing the administrative burden on hospital staff. By ensuring that patients attend their appointments and adhere to their treatment plans, these reminders help enhance the effectiveness of healthcare. For instance, a healthcare chatbot uses AI to evaluate symptoms against a vast medical database, providing patients with potential diagnoses and advice on the next steps.

healthcare chatbot use cases

A chatbot symptom checker leverages Natural Language Processing to understand symptom description and ultimately guides the patients through a relevant diagnostic pursuit. After the bot collects the history of the present illness, machine learning algorithms analyze the inputs to provide care recommendations. Between the appointments, feedback, and treatments, you still need to ensure that your bot doesn’t forget empathy. Just because a bot is a..well bot, doesn’t mean it has to sound like one and adopt a one-for-all approach for every visitor. An FAQ AI bot in healthcare can recognize returning patients, engage first-time visitors, and provide a personalized touch to visitors regardless of the type of patient or conversation. This particular healthcare chatbot use case flourished during the Covid-19 pandemic.

The chatbot inquires about the symptoms the user is experiencing as well as their lifestyle, offers trustworthy information, and then compiles a report on the most likely causes based on the information given. It has been lauded as highly accurate, with detailed explanations and recommendations to seek further health advice for cases that need medical treatment. Helping users more accurately self-diagnose not only helps with decreasing professional workloads but also discourages the spread of misinformation. People are less likely to rely on unreliable sources if they have access to accurate healthcare advice from a healthcare chatbot. Chatbots in healthcare can also be used to provide consumers with basic diagnostic assistance and as a tool to assess symptoms before an in-person appointment. It assesses the current emotional state of the user by asking questions, then suggests activities and exercises for them to do.

healthcare chatbot use cases

A chatbot can also help a healthcare facility determine what types of insurance plans they accept and how much they will reimburse for specific services or procedures. This is especially important for cases where the facilities that care for patients with multiple insurance providers, as it is easier to track which ones cover particular health services and which don’t. Collecting patient health data is crucial to provide proper medical care in the healthcare industry. Chatbots can collect this data from patients and provide it to medical professionals for further analysis.

Artificial Intelligence at United Health – Emerj

Artificial Intelligence at United Health.

Posted: Wed, 11 Jan 2023 08:00:00 GMT [source]

To identify chatbot use cases deployed for public health response activities during the Covid-19 pandemic. Ada is an app-based symptom checker created by medical professionals, featuring a comprehensive medical library on the app. Healthcare chatbots help patients avoid unnecessary tests and costly treatments, guiding them through the system more effectively. Statista reports that approximately 92% of students globally express interest in receiving personalized support and information regarding their degree progress. Just like with any technology, platform, or system, chatbots need to be kept up to date.

healthcare chatbot use cases


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